One thing I found annoying is that companies shut down lots of the call centres in Britain and relocated to India. When I began to contact either my bank or AOL or other organisations, I was put through to India. Not only did I have trouble understanding what was said, but I was given wrong advice, many times the people on the other side of the phone couldn't understand me, I had to spell things out at length and at one point, because I was given wrong information, I lost money from my account. What burned me was that they didn't relocate to India to make the business more efficient or easier for the client, it was pure greed because they didn't want to pay a reasonable rate to the staff at British call centres. I also must admit that the current automatic message services on companies is maddening. For two weeks I have been trying to get through to a certain company, but the automatic message system goes on for ages and doesn't include the questions I want to ask. It's almost impossible to get a human to answer you. When I ask for a customer services manager, the automatic voice tells me to hang on sometimes for ten or fifteen minutes, then invariably cuts me off.